Essential Job Functions

• Manages relationships with key patient stakeholders, senior leaders, development and medical staff, working collaboratively and effectively to facilitate patient needs, including appointments, answering questions and gathering information from UCM departments. Acts as senior information source, owning all aspects of the patient pre- and post-visit experience, including database population management and analysis. The role also solves any presented issues and may be required to make on-the-spot decisions for patients as needed, to ensure patient-centered experience.
• Interacts with and builds relationships with external local, regional and national organizations on behalf of UCM patients, procuring medical records and gathered needed information in a rapid turnaround schedule. Develops relationships and responds to leaders at national consortiums who may proactively seek team’s intervention and assistance, often helping first-time UCM patients access the organization, while closing the loop with external leaders and internal leaders. Serves as UCM representative with other external vendors such as hotel and transportation companies as needed.
• Works in tandem with key physicians to build programs that will enhance staff and physician engagement and loyalty to UCM (Women’s Health, One Medical.) Coordinates and makes recommendations for senior leaders and physicians for accessing care, while honoring confidentiality.
• Participates in UChicago projects as assigned, including employee engagement, patient experience, hArt of medicine and process improvement projects from inception through planning. Participates in assigned improvement initiatives, aligned with interdisciplinary teams.
• Serves after business hours, (nights, weekends, holidays) to answer patient, physician, development office and senior leader inquiry by phone and e-mail.
• Performs other duties assigned. 
  
   

Required Qualifications

• Bachelor’s degree in applicable field of study, experience may be substituted for some of the above education. 3- 5 years of experience.
• Experience working with various Microsoft based computer software programs for Excel and Word required
• Outstanding verbal and written communication skills are required
• Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality

Preferred Qualifications

• Healthcare Experience

Position Details

• Job Type/FTE: Full-time
• Shift: Day (Flex Remote position, must be local)
• CBA Code: Non-Union
• Location: Chicago, IL (Hyde Park)