Responsibilities

• Provide direct supervision of the day-to-day activities of CCs in the market. 
• Actively participate in the execution of daily CC tasks alongside team members – such as patient outreach, patient care coordination, and provider communication – serving as a role model and contributing to project deliverables.
• Lead and support CCs with adequate coaching, mentoring, and support to ensure competency and compliance with workflows. 
• Work in conjunction with fellow local lead roles and care team members to ensure the seamless execution of cross-team workflows and projects. The overall care team is multidisciplinary and also includes licensed clinical social workers, pharmacists, and community health workers. 
• Review data dashboards to manage CC performance relative to goals and identify strengths and opportunities to ensure goals are met or exceeded.
• Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CCs.
• Foster PCP partnerships through communications and either in-person or virtual meetings.
• Continuously build community partnerships through either in-person or virtual meetings at community events.
• Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals.
• Foster an inclusive team environment, encouraging open communication, creativity and knowledge sharing. Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team.
• This role is mainly remote with some in-person travel required within the market (up to 30%)

Minimum qualifications

• Deep commitment to improving healthcare for underserved populations.History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists or similar roles.
• A leader with cultural and personal humility. Has a strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations. 
• A keen eye for detail and proven track record of effectively monitoring and optimizing metrics, leveraging Excel skills or other tools to analyze data and drive continuous improvement initiatives.
• Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting.
• Experience with healthcare data and/or Electronic Health Records
• A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients.
• Ability to travel the local area across Chicago to help establish new teams and support existing teams.

Preferred qualifications 

• Bachelor’s degree in health administration, health management, public health, business administration, or related field.
• Long time resident of the Greater Chicago area and knowledgeable of MCO and community resources.
• Multilingual skills a plus.

Salary Range

$74,000 - $85,500

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

COVID Vaccination: Waymark has adopted a policy on mandatory full vaccination to safeguard our employees, our partners, and the patients we serve from the hazard of COVID-19.  As a healthcare company, we believe it is important for our employees and actions to reflect the best available science and the interests of public health.  You will be asked to attest to your COVID vaccination status before an offer of employment is made