Essential Job Functions

• Promotes the values and mission of Ingalls Memorial Hospital.
• Promotes clinical excellence and service.
• Strong patient advocate.
• Demonstrates knowledge of proper telephone function and proper telephone etiquette.
• Screens and coordinates incoming and outgoing calls including recording and reporting pages and messages.
• Answers call lights promptly, communicates patient needs to appropriate personnel, and follow up on patient requests to ensure response.
• Transcribes medical staff orders in an accurate and timely manner.
• Ensures accurate processing of orders and charges from admission through hospitalization.
• Ensure accurate maintenance of the patient’s medical record and all unit records.
• Assembles the medical record in the proper sequence checking that all forms are stamped.
• Identifies outlier reports and forms and notes on audit tool for completion.
• Participates in inventory ordering and the distribution of clerical supplies/patient forms and disposition of outdated forms.
• Monitors discharge activities related to the billing process.

Required Qualifications

• Unit Secretary/Clerical experience, background and/or training
• High School diploma or equivalent
• Ability to function effectively in an extended team environment
• Ability to resolve conflict effectively
• Ability to give and receive feedback
• Computer literate

Preferred Qualifications

• Medical Terminology background
• Transcription experience
• Experience with Microsoft Word & Excel

Position Details

• Job Type/FTE: Full-Time
• Shift: Nights (8- hour shifts)
• Unit/Department: Obstetrics
• CBA Code: SEI Union